General terms and conditions

SHIPMENTS METHODS

Shipments to all countries will be shipped via the courier DHL.
Shipments destined for countries inside the European Union do not contain an invoice or any other documentation declaring the value of the merchandise.
All shipments destined for countries outside the European Union, as required by Customs regulations, are accompanied by an invoice or proforma invoice declaring the value of the merchandise.
When the order is shipped, Clients receive an email from bottegaD3sign.it specifying the tracking number and a direct link to monitor the shipment status.

SHIPMENT FEES

Any shipping shipping costs are generated during the check-out process
All shipments destined for countries outside the European Union could be charged with duties and taxes according to the final destination country regulations.

SHIPPING TIME

Italy: Items will be dispatched within 3/4 business days (Monday-Friday) from order date
Estimated delivery time from shipment date :
Italy : 2/3 business days
Europe – European Union and Non European Union: 2/3 business days. 2-3 extra business days for remote areas.
USA: 2/3 business days according to the final destination
Latin America, Asia, Australia and Oceania, Africa: 3/5 business days

HANDMADE PRODUCTS

The presence of small imperfections is part of the handmade process which makes each piece unique.

PRODUCT IMAGES

Each product is unique and may slightly vary with regard to colours and dimensions indicated in the picture. The images of the products published on the website and their information may not be exactly the same as the one you will receive.

RETURNS

If for any reason Clients are not satisfied with an order, the items can be returned for credit or refund within 14 days of the order’s delivery date.
Items must not have been worn or altered in any way, and must not show any signs of use.
Items must be returned with original bottegaD3sign package.
The client is responsible for costs of return delivery which must be shipped within 14 days of order receipt.
Return instructions:
To request a return or exchange please contact our customer care at info@bottegad3sign.it

Refund

Refunds will be processed as soon as returned items have been checked and accepted by bottegaD3sign.
In the case of defective or incorrect merchandise, Clients must follow the instructions above.
bottegad3sign.it reserves the right to request photographic support regarding defective or incorrect merchandise before authorizing a return for full reimbursement of shipping and import fees.
Bottegad3sign reserves the right to refuse returns that are unauthorized and/or not sent in accordance with the Return Policy detailed on the website. In the case of unauthorized or non-standard returns, the merchandise will be returned to the shipping address specified in the original order

Shopping online

In order to shop online at bottegad3sign.it the client does not need to be registered. It is possible to proceed to checkout as a guest.
In the last step the client will be able to review in full the order including shippind costs and delivery address of the products sold on bottegad3sign.it

PAYMENT METHOD

Credit Cards accepted are: VISA, VISA ELECTRON, MASTERCARD, MAESTRO.

DELIVERY

Upon delivery of every order, clients are asked to inspect the box carefully before signing for the delivery.
If for any reason the box looks tampered with, either sign for the package with reservations or refuse the package.
In the event that the box has been signed for with an unauthorized signature or there is evidence that the package has been tampered with, open a claim immediately with the courier and contact customer care at info@bottegad3sign.it.
If the package is damaged or if an item is missing from inside, the packaging must be kept for further verification.
Any claim regarding damages, missing merchandise and/or delivery to the wrong address, must be sent to info@bottegad3sign.it within 10 days from the order’s delivery date on the carrier’s website, otherwise the claim will not be accepted.
If the package is not successfully delivered to the client’s address due to a lack of cooperation from the client (wrong telephone number, wrong address, absent at address, non-compliance with import regulations), the package may risk being sent back to Italy at the client’s expense including any import fees that may be assessed upon re-entry to Italy. These fees will be deducted from any eventual reimbursement.

NEED HELP?

Information: info@bottegad3sign.it
Customer Care: info@bottegad3sign.it
Tel. +39 (041) 299 0145